ITIL


ITIL

Service Strategy
Service Design
Service Transition
Service Operation
Service Improvement




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SERVICE STRATEGY

Service Strategy

5 Processes: (FSDBS)

Financial Management for IT
Service Portfolio Management
Demand Management
Business Relationship Management
Strategy Management for IT Services

Service Design

8 Processes: (D ASS CISS)

D
esign Coordination
A
vailability Management
S
ervice Level Management
Service Catalogue Management
Capacity Management
IT Service Continuity Management (ITSM)
Security Management
Supplier Management

Service Transition

7 Processes: (CC TRACKS)

Change Management
C
hange Evaluation
Transition Planning and Support
Release and Deployment Management
Service Asset and Configuration Management
Change Management
Knowledge Management
Service Validation and Testing

Service Operation

5 Processes: (RIP AE) 
                                 

Request Fulfillment                                        
Incident Management                                   
Problem Management                                   
Access Management                                    
Event Management

Continual Service Improvement

3 Processes: (SS7)

Service Level Management
Service Measurement
7 Steps to Continual Service Improvement Process

 


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