ITIL

Service Strategy
Service Design
Service Transition
Service Operation
Service Improvement

ITIL Glossary
Complementary ITIL

SERVICE STRATEGY

Service Strategy

3 Processes: (FSD)

Financial Management for IT
Service Portfolio Management
Demand Management

Service Design

7 Processes: (ASS CISS)

Availability Management
Service Level Management
Service Catalogue Management
Capacity Management
IT Service Continuity Management (ITSM)
Security Management
Supplier Management

Service Transition

8 Processes: (ETC KRACS)

Evaluation
Transition and Planning
Change Management
Knowledge Management
Release and Deployment Management
Service Asset and Configuration Management
Service Validation and Testing

Service Operation

5 Processes: (RIP AE) 
                                 
Request Fulfillment                                        
Incident Management                                   
Problem Management                                   
Access Management                                    
Event Management

Continual Service Improvement

3 Processes: (SS7)

Service Level Management
Service Measurement
7 Steps to Continual Service Improvement Process